Certified Apartment Manager (CAM) Practice Test

Which situation qualifies as an emergency service request?

1. Change of address

2. No electricity in the apartment

3. Request for regular maintenance

4. General inquiries about lease terms

The correct answer is: No electricity in the apartment

An emergency service request is characterized by situations that pose a significant risk to health, safety, or property. Experiencing no electricity in the apartment qualifies as such an emergency because it can lead to uncomfortable or hazardous living conditions. Lack of power might affect heating or cooling, impact functioning appliances, and compromise safety, particularly if it occurs during extreme weather conditions or at night. Therefore, it necessitates immediate attention from maintenance personnel to restore service and mitigate any potential negative effects on the residents. In contrast, changing an address, requesting regular maintenance, or making general inquiries about lease terms do not fall into the category of emergencies. These requests are typically routine administrative or maintenance matters that can be scheduled for later attention and do not require immediate action to ensure tenant safety or habitability.