Ace the Certified Apartment Manager (CAM) Challenge 2026 – Unlock Your Property Potential!

Inadequate property maintenance often leads to increased tenant turnover and negative reviews. When tenants find that their living conditions are unsatisfactory due to neglect—such as plumbing issues, poor security, or dilapidated facilities—they are more likely to seek housing elsewhere. This dissatisfaction can spur negative reviews, which can tarnish the property's reputation and deter potential tenants. This cycle can diminish occupancy rates and increase operational costs due to the need to repeatedly fill vacated units.

In contrast to this correct answer, poor maintenance does not typically lead to decreased marketing expenses, as properties often need to invest more in marketing to attract new tenants after losing them due to maintenance issues. While higher leasing commissions for agents may occur in various contexts, they aren't directly tied to maintenance quality. Similarly, while lower rental prices could result from a poor market position, such as the pressures of negative reviews and high turnover, the focus here specifically highlights the immediate consequence of tenant responses rather than market pricing dynamics.