Ace the Certified Apartment Manager (CAM) Challenge 2025 – Unlock Your Property Potential!

Failing to respond to maintenance requests can lead to legal liability for injuries because tenants have the right to a safe and habitable living environment. If maintenance issues—such as faulty plumbing, broken heating systems, or unsafe electrical wiring—are not addressed in a timely manner, they can result in accidents or injuries. For instance, if a tenant suffers an injury due to a neglected maintenance issue, the property management could be held responsible in court for damages. This liability emphasizes the importance of addressing maintenance requests promptly, both to ensure tenant safety and to mitigate potential legal consequences.

The other options do not reflect the realities of property management practices. High tenant satisfaction is unlikely to occur if maintenance requests are ignored; instead, tenants usually feel frustrated and undervalued. Ignoring requests typically has significant effects on rental agreements, as unhappy tenants may choose not to renew their leases or could even take legal action. Lastly, relations with tenants would not improve without shown attention to their maintenance concerns. Addressing requests not only meets legal obligations but also fosters a positive relationship with tenants.