Certified Apartment Manager (CAM) Practice Test

During which phase of the rental process does a property manager gather information about the applicant?

1. Marketing and advertising

2. Screening and applications

3. Termination

4. Maintenance

The correct answer is: Screening and applications

In the rental process, the phase where a property manager gathers information about the applicant is during screening and applications. This stage is crucial as it involves collecting detailed information through application forms, background checks, credit history, rental history, and references. The goal is to evaluate the suitability of the applicant for tenancy, ensuring that they meet the property’s criteria and reducing the risk of potential issues later on. During this phase, property managers assess important factors such as income levels, previous rental behavior, and any legal issues that may affect the applicant's ability to fulfill their lease obligations. This thorough vetting process not only enhances the likelihood of selecting a reliable tenant but also helps maintain a stable and harmonious living environment in the property. The other stages in the rental process, such as marketing and advertising, focus on attracting potential tenants, while termination deals with concluding rental agreements. Maintenance involves the upkeep of the property itself, ensuring that it remains in good condition for current tenants. These phases do not specifically focus on the applicant's background or information collection, which is why they do not align with the correct answer.