Certified Apartment Manager (CAM) Practice Test

What is a common element of an emergency service request?

1. Lack of communication

2. Non-urgent renovations

3. A major water infiltration

4. General maintenance queries

The correct answer is: A major water infiltration

A common element of an emergency service request is a major water infiltration. Emergency service requests typically involve situations that require immediate attention due to potential damage or harm, and major water infiltration is a critical issue that can lead to significant property damage, mold growth, and impact residents' safety and comfort. Responding promptly to such emergencies is essential in property management to mitigate risks and uphold tenant satisfaction. In contrast, options that involve lack of communication, non-urgent renovations, or general maintenance queries do not reflect emergencies. Lack of communication might lead to confusion but does not inherently indicate an urgent need for action. Non-urgent renovations are planned upgrades or improvements that can be scheduled at a convenient time without immediate response. General maintenance queries often pertain to routine upkeep and can be addressed at a later time, rather than requiring immediate intervention. Thus, major water infiltration distinctly stands out as a legitimate and pressing emergency service request.