Certified Apartment Manager (CAM) Practice Test

What is a key benefit of training staff on taking service orders?

1. Reduces staff turnover

2. Increases resident satisfaction and Net Operating Income

3. Decreases the number of service requests overall

4. Improves communication among staff members

The correct answer is: Increases resident satisfaction and Net Operating Income

Training staff on taking service orders significantly contributes to increasing resident satisfaction and Net Operating Income. When staff members are well-trained, they can efficiently handle service requests, ensuring that residents receive timely and effective responses to their needs. This not only enhances the overall living experience for residents, leading to higher satisfaction levels, but it also fosters a more positive community atmosphere. As resident satisfaction improves, it can lead to higher retention rates and potentially attract new residents, thereby boosting occupancy levels and ultimately increasing the Net Operating Income for the property. Investors and owners are particularly focused on these financial metrics, making it clear why training that improves service order handling directly correlates with the financial health of the property. In contrast, while reduced staff turnover, decreased service requests, and improved communication are valuable aspects of training, their direct link to immediate financial outcomes like Net Operating Income and resident satisfaction makes the second option the most impactful benefit in this context.