Certified Apartment Manager (CAM) Practice Test

What is a recommended practice for following up on maintenance requests?

1. Ignore requests after service has been performed

2. Document and review all service orders and responses

3. Conduct follow-ups only if the resident complains

4. Schedule regular meetings with maintenance staff

The correct answer is: Document and review all service orders and responses

Following up on maintenance requests is essential in property management to ensure resident satisfaction and efficient operations. Documenting and reviewing all service orders and responses is a recommended practice because it allows for tracking the effectiveness of maintenance work, identifying recurring issues, and ensuring that requests were handled appropriately. This practice also contributes to maintaining clear records that can be used for future reference, assessments, and reporting. By systematically reviewing the service orders, managers can evaluate the performance of maintenance staff and the quality of the services provided. This ongoing process promotes accountability and helps enhance service delivery as it identifies areas in need of improvement. Moreover, it shows residents that their concerns are taken seriously, thereby fostering a sense of community and trust between residents and management.