Certified Apartment Manager (CAM) Practice Test

What online activity can residents of an apartment community do through the community's website?

1. Create an online service request and check its status

2. Set up direct deposit for rent

3. Post for sale ads for personal items

4. Record maintenance complaints by phone

The correct answer is: Create an online service request and check its status

Creating an online service request and checking its status is a standard feature of many apartment community websites, enhancing the convenience for residents. This functionality allows residents to efficiently communicate their maintenance needs without needing to visit the office or make a phone call, streamlining the process for both the residents and property management. Being able to track the status of the service request gives residents peace of mind, as they can stay updated on when their issues will be addressed. In contrast, while setting up direct deposit for rent may be a valuable service, it is typically handled through a different platform or payment processor, and not necessarily through the community's website itself. Posting for sale ads for personal items may not be a regulated activity on community websites as it can involve property management policies. Recording maintenance complaints by phone is a traditional method but does not take advantage of the digital conveniences offered by the community's website. Therefore, the ability to create service requests online represents a modern and efficient way to enhance resident engagement and satisfaction.