Certified Apartment Manager (CAM) Practice Test

Which of the following is NOT a function of a call center for a property?

1. Work as an extension to existing leasing staff

2. Create the impression of direct leasing office service

3. Conduct in-depth background checks on potential tenants

4. Schedule visits for prospects to the community

The correct answer is: Conduct in-depth background checks on potential tenants

The function of a call center for a property primarily focuses on enhancing customer service and increasing leasing efficiency. Options related to supporting leasing operations, such as working as an extension to existing staff, creating a direct impression of leasing office services, and scheduling visits for prospects, are all integral functions of a call center. On the other hand, conducting in-depth background checks on potential tenants is not typically a function of a call center. Background checks are generally handled by property management or leasing staff who have access to the necessary tools, databases, and legal authority to perform such checks. Call centers usually prioritize initial contact and customer interaction rather than the sensitive nature of tenant screening, which requires thorough verification and compliance with legal standards. Thus, the correct identification of the function that does not align with the standard roles of a call center is conducting in-depth background checks.